“Our Online Massage Appointment Scheduler, Has Been a Time and Stress Saver”
Our massage business has seen a dramatic increase in our massage services, which is great, but I could not help to think, “wow, what if we did not have our online scheduler? Would we be able to keep up with the massage appointments?” And I know that answer is, “no we could not.” I recently wrote a blog post about the 7 essential things a massage therapist needs in their massage business. I briefly mentioned the online massage scheduler within it.
Before my partner and I signed up with Appointment-Plus offer of a free 15 day trial, we were making all our massage appointments by phone and re-booking after each session. This was driving us crazy as you may imagine. When you don’t have a receptionist, phonme tag was a big problem as you cannot answer the phone when you are working on clients. So in between massage clients we went to our phones to check messages, returned calls, schedule clients, canceling appointments and rescheduling them. When we should have been resting and clearing ourselves for the next client, we were running around like crazy. Not very good for a massage business that is supposed to be promoting relaxation.
If that sounds like allot of work and time, you’re right. Time that could have been spent on marketing, time spent that could have been used for resting; time being spent that could have been used to grab a bite to eat, stretch or emotionally disconnect from your last massage.
If you are a massage therapist and/or bodyworker and taking on all that responsibility after each massage session you cannot give your body the proper downtime that it needs emotionally or physically. You will wear yourself out prematurely. More importantly think about all those missed calls? How many of them do you think were missed potential massage appointments that called some place else?
Appointment-Plus (15 day free trial)
Appointment plus has been such a time saver for us. It has allowed us to book our existing massage clients online as well as book new clients without us having to answer the phone. The other great thing for us is that Appointment-Plus also requires new clients to sign in with their information (pre-screens clients for you):
- Name
- Address
- Phone Number
- Email address (great for building your list to send future promotions and specials)
- Date of birth (great for sending out birthday cards)
- How they heard about us (great for tracking marketing efforts)
Appointment-Plus more than pays for itself, it saves paperwork and time. Like I mentioned above, it does the pre-screening process for you. Clients with wrong intentions will NOT go through the registration process. This also means less paperwork for your clients to fill out when they come in for their massage appointments. It sends out appointment reminders. It will notify your clients that have not been in for some time to come back and book another massage appointment with you.
You can keep notes on each client as well as each massage session to track their progress. And when your massage clients booked their massage appointment they could inform you of any “special issues or concerns” this gives you time to prepare yourself accordingly or refresh your knowledge of that “issue” before your client comes in.
As you can see I have found many ways of getting the most out of appointment plus and I suggest that you do the same. The most recent feature that I discovered is tracking where clients are hearing about our massage services, this is huge, as I can see what marketing efforts are paying off and which that are not. And I can run reports as to what our most popular services are and create special promotions that highlight these services.
If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
