Massage marketing lessons learned 101
My partner and I have over 20 years of combined massage marketing experience with our massage business, RPM Therapy, and she would be the first to tell you that we have made allot of mistakes during that time. But I am not here to bother you with our failures, as we are sure that you have your own long list of failures.
Your massage business will directly be affected, by how successful your marketing campaigns are. In addition to that, how well you treat your clients. Remember no marketing campaign in the world, will save your massage business from bad or poor quality service or a lack of professionalism within your business.
So with said, this list, that I am providing here for you, is my experiences being a massage therapist, I have over 11 years of trial and error, successes and failures, that you can take from and learn. It is my hope that this will save you much time, energy and money on the things, that will not work in your massage practice. Most of the items that I listed here will be easy to complete, some of it will require a little work and research on your part.
Do the things below and I guarantee you that you will be successful in your massage business whether you work for yourself or for a spa, it does not matter. Marketing yourself is constant.
My top 10 ways to market your massage business is…
1. Always provide 5 star quality massage service. Even if means to lose money. If you have an client that was unhappy with their massage session for whatever reason, the pressure was not deep enough, you forgot to turn off your cell phone and it went off during the session, whatever the reason if they were not happy with your massage service, do not charge them for that session. Give it to them for free or discount the session.
Providing a 5 star service, also means going out beyond the call of duty, give your clients the energy they deserve, do not just go through the motions during your massage, if you cannot do this for your clients you should not be working on them. All personal matters go away before you lay your hands on that client. Give them an extra 10 minutes, but be sure to “ask them” for their permission before doing so, just in case they have an appointment to keep right after. But chances are you will just be hinting to them about the “extra” attention they are receiving from you, at “no charge”.
2. Your massage clients are paying you for an “experience” not your service. The massage customer has many massage therapists to choose from, what makes them come back is how you made your client felt, emotionally from your work. Not because you have a special offer or some discounted service that you have or how many years you have been a massage therapist. Provide an “experience” for your clients and watch your business grow.
3. Get testimonials. What others say about your massage business or service is more powerful than what you can say about your massage business. So get testimonials, plenty of them, what I recommend here is for you to put testimonials on all your marketing pieces and your website. Opening up a yelp.com acct. and getting your top massage clients to say something about your services is highly recommended. Last month alone we had 30 new clients from yelp.
4. Come up with 20 to 30 keywords and keyword phrases for your massage business. This where you will do a little research, I listed www.goodkeywords.com and www.tools.seobook.com and https://adwords.google.com/select/KeywordToolExternal as good resources to start with. You want to look for keywords and keyword phrases that relate to your massage business and target clients that you want to work with. These powerful tools will also give you search volume as well as how competitive these words are. Once you have your keywords, these keywords will form the basis for all your marketing literature, articles writing and your market segment that you choose to target your massage services to, start a blog.
5. Start a blog, blogging allows for you to talk about your massage business to your current massage clients and to share with potential clients what you have to offer. And it will position you as an “expert” in your area of expertise whether you specialize in. Whether it be a Reiki massage, a sports massage, a deep tissue massage or reflexology. Use your keywords from step 4 to guide you on your blog writing. Blogger is the easiest way to get up and running with a blog but I recommend that you go with www.wordpress.org. It’s free and wordpress.org has many free upgrades and modifications that search engines like Google and Yahoo love.
*This will require you do some research as well but well worth the trouble if you are not technically savvy with html and coding, hire someone and let them do it for you. You can outsource the blog writing if you are not a writer but I would suggest for you to get out of your comfort zone and start writing about your massage work and experiences as being a bodyworker.
6. Open up a Merchantcircle.com account, I would do this whether you have a website or not. The reason being, first of all it is free, it can serve as a website (if you don’t have one) and it has a blogging platform as well, that is so easy to use. But most important it has great web traffic presence (high alexa rating), Google and Yahoo visits Merchantcircle.com often. Plus it targets local demographics, which you want, many times when I post a blog with my main keywords in the title and in the body content, I usually see my posting on the first or second page within a few days, this is powerful.
7. Bookmark your content and articles, wordpress.org blogs have many free plugins that you can add to your blog that will allow you to bookmark your content. Get your clients, friends and family members to bookmark your content and articles as well. Bookmarking your articles is something that you will have to learn but such websites like, www.squidoo.com, www.dig.com, www.mixx.com and www.stumbleupon.com are just some of the ones you can take a look at. MerchantCircle recently added bookmarking to their blogging platform; this is a very powerful way for getting a web presence and traffic.
8. Write articles and submit them to article directories. Article marketing is a very powerful free way to market your massage business. Use the keywords from step 4, you can write the articles yourself and submit them to directories like ezinearticles.com, searchwarp.com and goarticles.com. Article writing has many great benefits, it is great for positioning yourself as someone who knows their stuff and it can generate backlinks to your blog or website that will send a significant amount of web traffic to you. Traffic that has an interest in what you are writing about. But the content must be good and original, if you are not a writer outsource your article writing. Your article also can be used for your blog post and vice versa.
*Searchwarp.com is an excellent platform for your articles, you get a blog in your name that will host all your articles and it has bookmarking options for each article, this is also very powerful. If you find it in your heart to bookmark my articles, I would really appreciate it very much, thank you.
9. Get a professional website. Do not use a free template. Pay the extra money to get a professional design, this can also be applied to your blog, again there are many free blog templates but a professional designed one will serve you better. If you cannot afford to get a professionally designed one wait until you can then upgrade. Make sure that your website is done by a professional. You want someone who is knowledgeable about keywords, title tags, layout and design and search engine requirements. Outsourcing your website and blogging designs is so much easier with websites like www.elance.com and www.guru.com and it is fairly easy to find affordable options.
Also be sure to include an optin box on your website for list building. Giveaway a free report on the benefits of massage, have a monthly newsletter or offer an additional 15 minutes to be added to their next massage when they optin (give you their email address). This will help you to build a list of customers and people interested in receiving emails and updates from you. In your emails you can provide useful massage information, upcoming massage events that you are participating in and special promotional massage offers.
10. Purchase an email marketing service. We use constantcontact.com but they are many to choose from. If you decide to try constant contact be sure to let them know that I referred you, we will both get a $30 dollar credit towards your bill as well as mine. Statistics say that it usually takes someone 7 times to see your message before they will respond, having an email marketing system in place is powerful and makes for emailing your list very easy and highly responsive. Before you send your emails to your list, you must have permission to email them. Do not include email addresses to your list just because someone gave you their business card. Get permission from that individual before you add them to your email list. if you don’t have permission to email that person, it is spam and spam is not tolerated or legal.
*Bonus tip: Have an online scheduling system on your website or blog. This has been a big key for us, for having a successful marketing campaign. Not only will it schedule your clients for you 24/7. But it will also collect their physical address, email address (oh btw, if you have an online massage scheduler for your business then you do not need a optin box for your website, this system collects it for you), phone number and date of birth. We love this feature as we use it to email or send a card, to our clients celebrating a birthday, including a special offer for them on their next massage session with us.
What I love about the online scheduling system are the reports that you can generate from it. You cannot improve what you can’t measure or track. Tracking information is crucial to knowing if your marketing efforts are effective and also for tracking massage appointments. We are able to generate reports on how our clients heard about us, how many clients have come in for a given month, how often our clients come back to us etc, etc.
Well there it is, again, I sure hope that this information has been useful, if you have some of your own successful marketing strategies that I have not included here, please share them with us. And if you are local to San Jose, Ca. visit our massage website Rpm Therapy.